Using Instant Messaging Effectively

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Reap the benefits of a powerful communication tool.

Not too long ago, instant messaging (IM) was a novel and quirky way to stay in touch with family and friends. Today, it's one of the most popular ways to communicate with anyone – you can add co-workers, customers, and suppliers to your list of IM contacts.

Many people rely on IM at work to ask questions, to collaborate on projects, and to keep in contact with colleagues. Yet using IM efficiently and appropriately isn't as simple and risk free as it might seem.

In this article, we'll explore the pros and cons of using IM at work. We'll also discuss how to choose the right platform for your needs, and we'll look at IM etiquette.

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