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Dealing With Supplier Contracts

Understanding the Terms and Risks of Agreements

The Greiner Curve Infographic

Never Split the Difference

Chris Voss

The Customer Service Survival Kit

Richard S. Gallagher

How to Ask for a Pay Raise

Evaluating and Negotiating Your Value to the Business

Eldred's Power Strategies

Finding the Best Way to Exert Power

Distributive Bargaining

Negotiating When You Can't Both Win

Getting More

Stuart Diamond 

The Conflict Layer Model

Clarifying Needs During Negotations

Getting (More of) What You Want

Margaret A. Neale and Thomas Z. Lys

Never Lose Again

Steven Babitsky and James Mangraviti

How to Handle Brinkmanship

Responding to Unreasonable Demands

Let's Try to Get Along

How to Handle Brinkmanship Video

Managing Conflicting Priorities

Keeping People Satisfied

Team Building Exercises – Leadership

Developing Leaders for the Future

Managing a Budget

Setting and Sticking to Financial Targets

Team Charters

Defining Expectations Upfront to Improve Results

Mintzberg's Management Roles

Identifying the Roles Managers Play

Perfecting Your Pitch

Ronald M. Shapiro

Sidetracked

Francesca Gino

One Billion Customers

James McGregor

The Triangle of Truth

Lisa McLeod 

Working in a Highly Political Organization

Thriving in a Toxic Workplace

Consultative Selling

Meeting the Needs of Your Potential Client