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From Circus Performer to HR Professional!

Confidentiality in the Workplace

Understanding Your Obligations

Centering

Maintaining Focus in Stressful Situations

Managing Knowledge Workers

Getting the Most from Them

Egos at Work

Managing a Co-worker's Superiority Complex

Neuro-Linguistic Programming (NLP)

Achieving Excellence in Communication

Decision Making Under Uncertainty

Making the Best Choice with the Information Available

When Work Involves Socializing

How to Plan and Enjoy Work Events

Reducing Sick Leave

Decreasing Absenteeism. and Its Costs

How to Cut Costs

Reduce Your Budget the Smart Way

Strategic Alliances

Partnering for Mutual Benefit

Customer Service Mindset

Getting Passionate About Satisfying Others

Active Listening

Hear What People are Really Saying

Georges and Guenzi's Customer Trust Model

Increasing Customer Loyalty With Trust

Managing in a Family Business

– Balancing Your Commitments

Dealing With Unhappy Customers

Turning a Challenge Into an Opportunity

McClelland's Human Motivation Theory

Discovering What Drives Your Team

Working Abroad

Making the Most of an Overseas Placement

Porter's Value Chain

Understanding How Value is Created Within Organizations

Rationalizing Team Activities

Reorganizing Priorities in Changing Times

Conducting a Project Healthcheck

Finding Out How a Project is Progressing

Establishing Credibility

Inspiring Trust in Others

Bain's RAPID® Framework

Assigning Roles to Avoid Stalemate

How to Accept Delegation

Managing Confidently When You’re Assigned an Extra Task

Putting Your Parenting Skills to Work

Unlocking Your Transferable Skills