Knowledge Management

© iStockphoto
lite_2046

Make it easy to access the wisdom of your team.

Most of us need knowledge in some form to do our jobs well.

Perhaps you need to understand how your customer database is designed, so that you can extract a particular report. Maybe you need to know the best way to get senior managers to approve a business case. Or perhaps, even, you need to know how your boss prefers to receive bad news, so that you can deliver this as painlessly as possible.

All of these things require specific knowledge. No matter what your job is, you need this knowledge if you're going to do a good job.

This seems obvious, right? But how does your organization handle all of this knowledge? When you have a question, is it easy for you to find an answer, or do you have to search for hours or days to find what you need to know? This is why knowledge management is so important.

Knowledge management is the practice of organizing, storing, and sharing vital information, so that everyone can benefit from its use. In this article, we'll look at exactly what knowledge management is, and how you can start organizing knowledge within your own organization, thereby saving money and increasing productivity.

What Is Knowledge?

Words like "data," "information," and "knowledge" are often used interchangeably. But there are some important differences:...